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For assistance, or to place a large or corporate order, please call 865-974-7331.
Shipping Rates and Methods
Shipping days are Monday through Wednesday
- We ship merchandise to locations within the 48 contiguous United States for a flat fee. Shipping to Alaska and Hawaii is based on actual shipping cost. Please contact us for orders shipped to Alaska or Hawaii.
- All sales are final. Please contact us within 15 days of shipment if product is defective.
- Phone orders will be taken only during normal university business hours.
- Payment must accompany order. Cheese may not be reserved or shipped without payment.
- Shipping Cost and Delivery:
- Standard shipping via FedEx 2-day delivery is available Monday through Wednesday. Shipping is $16 for up to 8 bars of cheese.
- Pre-paid cheese may be picked up at the Food Science and Technology department, or it can be shipped in an insulated cooler. Cheese will not be shipped via ground transportation.
- Credit card orders received after 1 p.m. on Wednesday will be shipped the following Monday. Most small orders (up to 8 bars of cheese) will be shipped the week the order is placed, if the order is received by 1 p.m. on Wednesday.
- Larger orders may take between 2 and 4 weeks for delivery, depending upon the quantity required. Please contact us for large and corporate orders.
Terms and Conditions
- Return Policy: All sales are final. Please contact us within 15 days of shipment if product is defective.
- Trademarks: All brand, product, service, and company names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or company does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or company by the University of Tennessee. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of the University of Tennessee or any third party, except as expressly granted herein.
- Use of Site: This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. The University of Tennessee reserves the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if the University of Tennessee believes that customer conduct violates applicable law or is harmful to the interests of the University of Tennessee.
- Privacy: Any personal information submitted through this Web site as part of the ordering process will not be shared outside of the University of Tennessee and its website service providers.
- Shipping: The risk of loss and title for all merchandise ordered on this Web site passes to the purchaser when the merchandise is delivered to the shipping carrier.
- The University of Tennessee reserves the right to change its payment procedures at any time without prior notice.